GEN10 SERVICE & SUPPORT

Support for your
IT environment.

Raise a technical issue or service request through the GEN10 customer portal. Our team is here to help with your infrastructure.

CUSTOMER PORTAL

Open a support ticket

Continue to the GEN10 service portal to submit your request. Sign in with your customer account if prompted.

Opens the ManageEngine service portal in a new tab.

Contact our support team if you need assistance with portal access or are unsure how to submit your request.

Support coverage and response times follow your service agreement.

BEFORE YOU SUBMIT

Include the details below so our team can assess your request and identify the next steps.

Your organization & contact
Company name, contact person, email address and a phone number where we can reach you.
Affected system & symptoms
Identify the device or application, describe what happened and include relevant error messages.
Timing & business impact
Tell us when the issue started, which users or services are affected and any troubleshooting already attempted.

Please do not include passwords, API keys or other credentials in your request.